Refund policy

Return & Refund Policy

Return & Refund PolicyReturn & Refund PolicyNexora Daily — Return & Refund Policy

Last updated: September 2026

At Nexora Daily, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the problem

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Returns

We accept return requests within 30 days of delivery for eligible products.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should include its original packaging, accessories, and components where applicable.
  • You must provide your order number and reason for the return.

Please contact us before sending any item back. Do not send products to the supplier or any return address without receiving return instructions from Nexora Daily.

Return Shipping

If the product is defective, damaged, incorrect, or otherwise our fault, we may provide an appropriate return or replacement solution.

For returns due to a change of mind, incorrect purchase, or other reasons not caused by Nexora Daily, the customer may be responsible for return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Non-Returnable Situations

A return or refund may not be available for items that:

  • Have been used, damaged, or altered by the customer
  • Are missing original packaging or components
  • Show signs of misuse
  • Are returned after the applicable return period

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have questions about returns or refunds, please contact us through our customer support/contact page.